Frequently Asked Questions
How much extra should I buy to account for wastage?
We recommend purchasing 7-10% extra tiles to account for cuts, breakage, and future replacements.
However, consult your contractor or tile installer for precise estimates.
However, consult your contractor or tile installer for precise estimates.
What is the warranty on this tile?
Tiles do not come with a warranty due to their non-mechanical nature. However, we ensure the highest
quality, backed by industry certification and rigorous testing. Crafted with premium materials and
advanced technology, ensuring durability and a flawless finish. We recommend inspecting the tiles upon
delivery and performing a dry-lay to check for variations and ensure proper alignment. Any concerns
should be reported before installation, and we will resolve them. Once installed, tiles cannot be replaced,
so kindly inspect the material upon receipt.
quality, backed by industry certification and rigorous testing. Crafted with premium materials and
advanced technology, ensuring durability and a flawless finish. We recommend inspecting the tiles upon
delivery and performing a dry-lay to check for variations and ensure proper alignment. Any concerns
should be reported before installation, and we will resolve them. Once installed, tiles cannot be replaced,
so kindly inspect the material upon receipt.
Can I order tiles in loose pieces instead of a full box?
Tiles are primarily sold in full boxes. However, for specific decorative or special tiles, loose pieces can be
provided depending on stock and product availability.
provided depending on stock and product availability.
How do I choose the right tile for my space?
Choosing the right tile depends on your budget, theme, and functionality needs. Matt offers slip resistance,
glossy creates a sleek look, and textured is ideal for high-traffic areas. Opt for larger tiles to minimize joints
and create a seamless finish. Need expert advice? Reach out to us, and we will help you find the perfect fit!
glossy creates a sleek look, and textured is ideal for high-traffic areas. Opt for larger tiles to minimize joints
and create a seamless finish. Need expert advice? Reach out to us, and we will help you find the perfect fit!
Do you provide tile samples?
Yes, we provide tile samples based on quantity, availability, and requirements.
Can I return or exchange this product?
Tiles cannot be returned or exchanged once sold. However, if the wrong material is delivered, we take 100%
responsibility and will promptly replace it.
responsibility and will promptly replace it.
Can tiles be installed over an existing floor?
Yes, tiles can be installed over an existing floor using the right installation products. However, this depends
on the condition of the existing surface. The floor must be clean, dry, and level. Any loose or damaged tiles
should be removed, and uneven areas must be repaired before installation. For the best results and suitable
product recommendations, connect with our experts for guidance.
on the condition of the existing surface. The floor must be clean, dry, and level. Any loose or damaged tiles
should be removed, and uneven areas must be repaired before installation. For the best results and suitable
product recommendations, connect with our experts for guidance.
Do you provide installation services?
No, we do not provide installation services. However, we can recommend reliable and professional installers.
What ensures the superior quality of your tiles?
Our tiles are crafted using cutting-edge technology and made from the highest grade of raw materials to
ensure exceptional longevity. With advanced glazing, precision polishing, and high-temperature firing,
they offer superior strength, stain resistance, and a flawless finish. Rigorously tested and backed by
industry certifications, our tiles are built for long-lasting durability and top-tier performance.
ensure exceptional longevity. With advanced glazing, precision polishing, and high-temperature firing,
they offer superior strength, stain resistance, and a flawless finish. Rigorously tested and backed by
industry certifications, our tiles are built for long-lasting durability and top-tier performance.
What if I receive damaged tiles?
We take utmost care in packaging and handling to ensure your tiles arrive safely. However, as per
industry standards, up to 2% breakage is considered normal. Please inspect the tiles upon delivery in the
presence of the driver. If you receive a significant number of damaged tiles, report the issue to the sales
consultant immediately. Share clear photos of the damaged tiles with our team, and we will assess the
situation to provide a resolution. Claims must be made before installation, as installed tiles cannot be
replaced.
industry standards, up to 2% breakage is considered normal. Please inspect the tiles upon delivery in the
presence of the driver. If you receive a significant number of damaged tiles, report the issue to the sales
consultant immediately. Share clear photos of the damaged tiles with our team, and we will assess the
situation to provide a resolution. Claims must be made before installation, as installed tiles cannot be
replaced.